Returns and right of withdrawal
BTS Music Box · Last updated: 9 November 2026
Right of withdrawal
You can return the product without giving any reason within 14 calendar days of receiving it.
How:
- Let us know before the 14 days are up, by email to army@musicboxbts.com or using the form at the end of this page.
- Send us the product within 14 days of telling us.
- We refund you within 14 days of receiving your notice.
Cost: return shipping is paid by you, unless the product arrived faulty or was the wrong item, in which case we cover it.
Refund: to the same payment method you used. We may withhold it until we receive the product or until you show proof that you have sent it back.
If you have handled the product beyond what is needed to establish its nature and characteristics, we may apply a reduction in value in proportion to the deterioration.
Faulty or incorrect products
If your order arrives damaged or is not what you bought, email us at army@musicboxbts.com as soon as you notice, with a photo attached. We cover all the costs and arrange a replacement or a refund, whichever you prefer.
Returns address
Before sending anything, email us at army@musicboxbts.com and we will email you the address to send the parcel to.
We do not accept parcels sent carriage forward (postage to be paid by us on delivery) or returns without prior notice: without it we cannot identify your order.
Annex · Model withdrawal form
You can use this template to tell us that you are withdrawing from your purchase, although you don't have to: an email with your name and order number is also fine. Copy it, fill it in and send it to army@musicboxbts.com.
To: BTS Music Box
army@musicboxbts.comI hereby give notice that I withdraw from my contract of sale of the following goods:
Product: ..............................................
Order number: ..............................................
Order date: ..............................................
Date received: ..............................................Name of consumer: ..............................................
Address of consumer: ..............................................Signature (only if submitted on paper): ..............................................
Date: ..............................................