Terms of sale

BTS Music Box · Last updated: 9 November 2026

1. Contact

BTS Music Box · army@musicboxbts.com

2. Purpose and acceptance

These terms govern the purchase of products at musicboxbts.com. By placing an order you confirm that you are at least 18 years old and that you accept these terms in full.

3. Products

We sell NFC fridge music players and their accessories. The player arrives ready to play, and the buyer chooses the songs and loads their own files. Photos are for guidance only; colours may vary slightly depending on how your screen displays them.

4. Prices

Prices are shown in euros with VAT included. Shipping is free to every country we deliver to. We may change prices, but the price that applies is always the one in force when you place your order.

5. How to order

1. Choose the product and the pack
2. Review the order summary in the cart
3. Enter your shipping and billing details
4. Make the payment
5. You will receive a confirmation by email

Before paying you can review and correct any of your details. The confirmation email is our acceptance of your order and concludes the contract.

6. Payment methods

We accept credit and debit cards through Stripe. The transaction takes place in a secure environment and we do not store your card details.

7. Shipping and delivery times

• Delivery area: the countries listed at checkout. If yours is not listed, you can choose “Other country” and we will contact you by email to arrange delivery.
• Processing: 24 to 48 hours from payment confirmation
• Transit: 7 to 11 days
• Estimated total time: 8 to 13 days from order confirmation
• Maximum legal period: 30 days

If, for exceptional reasons, we cannot deliver within the stated time, we will let you know and you may cancel the contract with a full refund.

The risk of loss or damage passes to you when you, or a third party you designate, physically receive the product.

Import taxes

For deliveries within the European Union, the price shown includes VAT and all taxes and customs clearance charges. You will not be charged anything extra on delivery.

For deliveries outside the European Union, the destination country may charge import taxes, duties or customs clearance fees under its own rules. These are not included in the price shown.

8. Legal guarantee

All products come with the 3-year legal guarantee of conformity from delivery, in accordance with Royal Legislative Decree 1/2007 as amended by Law 4/2022. During the first 2 years, any lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise.

To make a claim, email us at army@musicboxbts.com with your order number and a description of the problem.

9. Right of withdrawal

You have 14 calendar days to withdraw from the contract without giving any reason. See the returns policy for the full procedure.

10. Customer service and complaints

Email us at army@musicboxbts.com. Official complaint forms (hojas de reclamaciones) are available to consumers.

In Spain, you can also contact the Consumer Arbitration Board (Junta Arbitral de Consumo) of your autonomous community or the Municipal Consumer Information Office (OMIC) in your area.

11. Partial invalidity

If any clause is declared invalid, the rest will remain fully valid.

12. Applicable law and jurisdiction

Spanish law applies. Any dispute will be settled by the courts of the consumer's place of residence, with no submission to any other jurisdiction.

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